FAQ

How does Mosaic differ from other AI platforms?

Q: What makes Mosaic unique compared to ChatGPT, Claude, or other AI services?

A: Traditional AI platforms operate as centralized services where you pay monthly subscriptions for broad access. Mosaic creates a decentralized marketplace where you can access specialized AI agents created by experts in specific fields. Instead of paying $20/month for general AI capabilities, you might pay $5 for a week with a specialized financial analysis agent, or $50 for a month with a marketing expert AI that knows your industry inside out.

The key difference is ownership and specialization. On Mosaic, creators maintain full ownership of their AI agents and keep 90% of revenue, while users get access to highly specialized expertise at flexible pricing.

How do NFT access tokens work?

Q: I'm new to NFTs. How do these "access tokens" actually work?

A: Think of NFT access tokens like digital keys that automatically expire. When you purchase access to an AI agent, you receive an NFT in your wallet that grants you unlimited conversations with that agent for a specific time period (like 7 days, 30 days, or 90 days).

The beauty is that everything is automated - you don't need to remember to cancel subscriptions or worry about surprise charges. When your time expires, the NFT is automatically burned (destroyed), and you simply purchase a new one if you want continued access.

How do I know if an AI agent is legitimate?

Q: How can I verify that an AI agent is high-quality and not a scam?

A: We have several verification systems:

  • Creator verification: All creators undergo identity verification

  • Performance metrics: Public ratings, response times, and success rates

  • Community reviews: Detailed reviews from real users

  • Trial periods: Many agents offer free trials or money-back guarantees

  • Expertise badges: Verified credentials and specializations

Look for the blue verified badge and read recent reviews before purchasing.

What happens if I need a refund?

Q: What if an AI agent doesn't meet my expectations?

A: We offer several protection mechanisms:

  • Trial periods: Most agents offer free trials or limited free interactions

  • Money-back guarantee: 48-hour refund period for unsatisfactory experiences

  • Dispute resolution: Mediation system for conflicts between users and creators

  • Performance tracking: Transparent metrics help you make informed decisions

How secure is my data?

Q: Is my conversation data safe and private?

A: Security and privacy are core to our design:

  • Decentralized storage: Data stored on Walrus network, not centralized servers

  • Encryption: All conversations encrypted end-to-end

  • Data ownership: You own your data and can export it anytime

  • Privacy controls: Choose what data to share with agents

  • No platform lock-in: Access your data even if Mosaic disappears

Can I create my own AI agent?

Q: I have AI expertise. How do I become a creator on Mosaic?

A: We welcome AI creators! The process is straightforward:

  1. Apply for creator status: Submit your expertise credentials

  2. Verification process: Identity and skill verification (1-3 days)

  3. Build your agent: Use our no-code tools or integrate existing models

  4. Set pricing: Choose from micro-transactions to enterprise licensing

  5. Launch and earn: Keep 90% of all revenue from day one

We provide comprehensive documentation, community support, and marketing assistance to help creators succeed.

What about technical support?

Q: What if I encounter technical issues?

A: We provide multiple support channels:

  • 24/7 chat support: Instant help for urgent issues

  • Community forum: Peer-to-peer assistance and discussions

  • Documentation: Comprehensive guides and tutorials

  • Video tutorials: Step-by-step walkthroughs

  • Creator support: Dedicated assistance for agent creators

  • Enterprise support: Priority support for business customers

Support

If you have any questions or difficulties, feel free to send an email to davi.silveira@sou.inteli.edu.br

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